Pantelis Loupos
Assistant Professor
Ph.D., Kellogg School of Management, Northwestern University
Research Expertise Social Customer Relationship Management, Digital Platforms, Business Analytics
Pantelis Loupos' research interests focus on understanding consumer behavior in digital platforms and in particular networked services. In particular, services whose value is a function of the number of customers they have and their underlying network topology.
For empirical investigation, Loupos is using data from Venmo, a peer-to-peer mobile payment application, to understand the impact of heterogeneous social networks on customer